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KMID : 1170320230290030017
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Korean Journal of Health Economics and Policy
2023 Volume.29 No. 3 p.17 ~ p.43
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Health Service Satisfaction, Satisfaction with the Healthcare System, and Trust in the Healthcare System
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Lee Geun-Chan
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Abstract
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This study investigated the relationships between trust in the healthcare system, satisfaction with health services, and satisfaction with the healthcare system. It also aimed to analyze the mediating effects among them, contributing to healthcare policy and service improvement. A literature review established theoretical models and research hypotheses for the relationships among health service satisfaction, healthcare system satisfaction, and trust in the healthcare system. Empirical analyses were conducted using the original data from the 2020 Medical Service Experience Survey (MSES).
The research showed a positive relationship between inpatient and outpatient medical service satisfaction and trust in the healthcare system. Notably, satisfaction with the healthcare system demonstrated mediating effects between outpatient and inpatient service satisfaction and trust in the healthcare system. These findings imply that improving both individual medical service satisfaction and overall healthcare system satisfaction is crucial to enhancing trust in the healthcare system.
However, this study has limitations due to its cross-sectional data, which restricts the establishment of causal relationships. Therefore, further longitudinal research and additional studies are necessary to obtain more robust and conclusive results. Nevertheless, the results of this study provide a better understanding of the relationship between trust and satisfaction in the healthcare system, offering essential implications for healthcare policy and service enhancement.
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KEYWORD
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Trust in the healthcare system, Satisfaction with the Healthcare system, Health service satisfaction, Medical Service Experience Survey
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